Shipping policy
Processing Time
- Orders are processed within 1–3 business days.
- Once processed, you will receive a tracking number to monitor your shipment.
Delivery Timeframes
- Standard delivery takes approximately 2 weeks to most regions worldwide.
Customs Duties and Taxes
- Please note that customs duties and taxes may apply, depending on your location. These fees are not included in the product price or shipping cost and are the responsibility of the customer.
- If you have questions about customs fees, we recommend contacting your local customs office.
Additional Shipping Information
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Warehouse Locations
We will ship products from either our Asia or North America warehouses, depending on product availability in inventory. This ensures faster fulfillment and flexibility in meeting customer orders. -
Customs Rejection of Lighters
Occasionally, certain countries’ customs departments may reject lighter shipments due to regulations concerning flammable liquids—even though all lighters are emptied before packing. If this occurs, the package will be returned to us. We will promptly resend the order using an alternative carrier to avoid further rejection. This will be at no extra cost to our customers. -
Delivery Address Requirements
Some delivery companies in specific countries or regions require a valid street/residential address. P.O. Boxes are not recommended as they may cause delivery delays or returns.
Contact Us
For any questions about shipping or returns, please reach out to us at Contact Us.
We’re here to help and ensure your satisfaction with our products.
